System Engineers working to resolve widespread phone outage for Muskegon Area Intermediate School District

Community News |Sep 3, 2019|2 min read

Sometime between 10:00 p.m. Monday night and early this morning, the phone system that serves many Muskegon County schools stopped taking inbound calls. The system was tested Monday night at 10:00 p.m. and was functioning properly.


According to the Muskegon Area Intermediate School District, who hosts the phone system, ten system engineers have been working to restore service since early this morning. At this time, the cause of the outage is unclear.


“The consolidation of phone systems has saved participating districts tens of thousands of dollars annually over the past ten years, and this type of disruption has never occurred before,” said MAISD Superintendent John Severson.


This outage is affecting every public school district building located within Muskegon County with the exception of Reeths-Puffer and Whitehall who use their own phone systems. Muskegon Heights Public School Academy System and Muskegon Catholic Central are also without incoming phone service.


Each of the districts affected is informing parents via a variety of communication methods including social media, websites, and direct emails.  Schools are able to call between their own buildings.


“We are sorry for the inconvenience this has caused our schools and our parents on this important day. Experts from our phone service provider are working diligently and we are eager for a resolution,” added Severson.