REHMANN WINS CLEARLYRATED’S 2020 BEST OF ACCOUNTING DIAMOND AWARD FOR SERVICE EXCELLENCE
Diamond award recognizes firms who have consistently earned industry-leading satisfaction scores from their clients
Rehmann, a fully integrated financial services and advisory firm, has won ClearlyRated’s Best of Accounting diamond award for providing superior service to its clients for at least five consecutive years. Of the Best of Accounting award winners, only 25% have earned the diamond award. Diamond award winners have proven to be industry leaders in service quality, based on the ratings submitted by their clients.
In 2019, Rehmann received satisfaction scores of 9 or 10 out of 10 based on over 1,700 clients surveyed. Rehmann’s satisfaction score is significantly higher than the industry’s average of just 45%.
“Clients value our ideas and insights, as well as our adaptive nature, which allows us to be available to clients when we’re needed most,” said Mitch Reno, Director of Client Experience at Rehmann. “Earning the diamond award and the Best of Accounting recognition for the fifth consecutive year indicates that our associates’ commitment to client service is not going unnoticed.”
Rehmann also received a Net Promoter® Score of 74.4%, compared to the industry’s average of 24% in 2019. Best of Accounting winners’ clients are 1.9 times more likely to be satisfied than those who work with non-winning firms.
“Now more than ever, providing a consistently remarkable client experience is critical for accounting firms,” said ClearlyRated’s CEO Eric Gregg. “All accounting firms attempt to deliver great service – Best of Accounting winners have proven it. I couldn’t be more proud to showcase these service leaders alongside feedback from their actual clients, on ClearlyRated.com and applaud them for their commitment to service excellence at their respective firms!”
Rehmann is a fully integrated financial services and advisory firm that provides accounting and assurance, comprehensive technology, accounting and human resource solutions, specialized consulting and wealth management services. For more than 75 years, Rehmann has provided forward-thinking solutions, making it our duty to anticipate our clients’ daily and future needs. Rehmann has nearly 900 associates in Michigan, Ohio and Florida. Rehmann is an independent member of Nexia International, offering clients a global approach. Find us online at rehmann.com.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.